PRIVACY POLICY

1. Introduction
Metasync AI (“we”, “our”, “us”) is committed to protecting your privacy and handling your data in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our website, services, and platforms.

Company Details
Metasync AI
Address: Berlin, Germany
Email: info@metasyncai.com
Website: www.metasyncai.com

2. Scope of This Policy
This policy applies to all individuals who use our services, including visitors to our website, clients, and business partners. It covers data collected online and offline, including through emails, forms, contracts, and software interactions.

3. What Data We Collect
We may collect the following types of personal data:

Identification Data: Name, company name, job title
Contact Data: Email address, phone number, mailing address
Technical Data: IP address, browser type, operating system, referring URLs
Usage Data: Information about how you use our website and services
Communication Data: Emails, messages, and other correspondence
Business Data: Information provided during onboarding, consultations, or business transactions

We do not knowingly collect data from children under 16.

4. How We Collect Your Data
We collect data through:

Direct interactions (e.g., via our contact form, client onboarding, email)
Automated technologies (e.g., cookies, server logs)
Third parties (e.g., analytics providers, business partners)

5. Why We Process Your Data
We only process your data when legally permitted. Typical purposes include:

Providing our AI automation services
Responding to inquiries or support requests
Client onboarding and contract management
Improving our website and services
Marketing (only with your consent or legitimate interest)
Complying with legal obligations

6. Legal Basis for Processing
We process your personal data based on:

Consent (Art. 6(1)(a) GDPR)
Contractual necessity (Art. 6(1)(b) GDPR)
Legal obligation (Art. 6(1)(c) GDPR)
Legitimate interests (Art. 6(1)(f) GDPR), e.g., business development, IT security

7. Data Sharing
We only share your data when necessary and with trusted parties:

Internal staff and departments
Service providers and partners under strict data processing agreements
Legal authorities, if required by law

We do not sell or rent your personal data to third parties.

8. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting obligations. When your data is no longer needed, it is securely deleted.

9. International Transfers
If your data is transferred outside the EU/EEA, we ensure appropriate safeguards, such as EU Standard Contractual Clauses, to protect your data in compliance with GDPR.

10. Your Rights
Under the GDPR, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Erase your data (“right to be forgotten”)
Restrict or object to processing
Data portability
Withdraw consent at any time
Lodge a complaint with the data protection authority (e.g., Berliner Beauftragte für Datenschutz und Informationsfreiheit)

To exercise your rights, contact us at: info@metasyncai.com

11. Data Security
We use industry-standard security measures, including encryption, access control, firewalls, and secure backups to protect your data against unauthorized access, loss, or misuse.

12. Cookies and Analytics
Our website uses cookies and third-party analytics (e.g., Google Analytics) to improve user experience and website performance. You can manage or reject cookies via your browser settings. For more information, see our Cookie Policy.

13. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the effective date. We encourage you to review it regularly.

14. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us.